Returns & Refunds
Returns & Refunds
We want you to be completely happy with your order. If something went wrong, we'll make it right.
Our policy
Due to the nature of our products we cannot accept returns on opened or used items. However if your order arrives damaged, incorrect, or incomplete — we will replace or refund it, no questions asked.
When you qualify for a refund or replacement
- Your order arrived damaged
- You received the wrong product
- Your order was incomplete
- Your order never arrived
When we cannot accept returns
- Opened or used products
- Change of mind after delivery
- Incorrect address provided at checkout
- Orders delayed due to courier issues outside our control
How to request a refund or replacement
- Contact us on WhatsApp or email within 48 hours of receiving your order
- Include your order number and a photo of the issue
- We'll review and respond within 1 business day
- If approved we'll send a replacement or process a refund within 3–5 business days
Refund processing times
- Credit / debit card refunds: 3–5 business days
- EFT refunds: 2–3 business days
Questions?
Contact us on WhatsApp for the fastest response.